Raj meets Siri
Read moreRobots to Take Over Customer Success Jobs in the Future
Futuristic Customer Success Office with humans working with Humanoid Robots in 2040 - Ross & Ross International
It should be no surprise to hear that millions of jobs in business today won't be around in the future. Digital Transformation and advanced technology will profoundly change the job market (in particular, Customer Success / Customer Service jobs) over the next 10 years.
Many of these lower level jobs will be replaced by robots or computers with artificial intelligence (that mimics human response and behavior) and machine learning (that develops with self-learning algorithms).*
According to a research study about the future of jobs by the University of Oxford/NPR in September 2013, Customer Service Reps have a 99% chance of seeing their jobs replaced by robots (see bar chart below for some of the other top jobs projected to disappear):
Read moreImprove Your Skills with Cloud-based Training for Life
Over the last 20 years of helping companies increase productivity, we found that implementing a quality training program is the number one way to improve productivity, increase retention and morale in a company. The better your people know software and cloud services, the more productive they can be.
In our own company, we 've moved from face-to-face training to cloud-based video training. We add lots of new software each year and want to learn without the added expense and time of traveling to training classes. We're amazed at how wonderful the training classes have been to watch and use to improve our skill sets. The instructors have been excellent. They know their stuff and do a great job in making the subjects interesting.
Read moreA Typical Sales Management Reporting Process - Short Video
One of the most time consuming and toughest jobs in Sales Management is to update your sales reports. Depending on your executive leadership, you typically have to publish them each day, week, month, quarter and year.
I came across this fun youtube video that explains how sales reporting typically works in most companies and how it can be greatly improved with cloud-based Analytics and Business Reporting.
Read moreMicromanaging vs Coaching: The Significant Impact on your Team Morale and Productivity
As leaders in an organization, executives often face a delicate balance between ensuring projects are completed successfully and empowering their managers to grow and develop. Sometimes, when faced with urgent or critical tasks, executives may choose to jump in and complete the work themselves. However, an alternative approach is coaching managers to execute the projects effectively. In this article, we will explore the results of each approach and the long-term implications for the team and the organization.
Read more10 Best Low-Cost Actions You Can Take in a Startup to Clean Your Hubspot and Salesforce Customer Database
Keeping your customer database clean and organized is essential to the success of any startup. However, it can be a costly and time-consuming task. Fortunately, there are several low-cost actions you can take to clean and maintain your Hubspot marketing and Salesforce sales customer database. Here are the top 5-10 low-cost actions you can take:
Read moreWhy Cleaning Your Hubspot and Salesforce Database is Critical for a Startup Success
As a startup, one of the most valuable assets you have is your customer database. However, if you don't invest in cleaning and maintaining it regularly, it can quickly become a liability that hinders your growth and profitability. In this article, we'll explore what happens to a startup when they don't invest in cleaning their Hubspot marketing and Salesforce sales customer database.
Read moreDigital Transformation: What is “No Code” technology" and the difference between "Low Code" technology?
What is the difference between “Low Code” and “No Code” Technology?
No code technology refers to a type of software development platform that enables users to create applications and automate various processes without writing any code. This technology is designed for non-technical users such as business analysts, project managers, and others who want to create custom software solutions to support their needs but do not have the technical skills or resources to do so.
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