It should be no surprise to hear that millions of jobs in business today won't be around in the future. Digital Transformation and advanced technology will profoundly change the job market (in particular, Customer Success / Customer Service jobs) over the next 10 years.

Many of these lower level jobs will be replaced by robots or computers with artificial intelligence (that mimics human response and behavior) and machine learning (that develops with self-learning algorithms).*  

According to a research study about the future of jobs by the University of Oxford/NPR in September 2013, Customer Service Reps have a 99% chance of seeing their jobs replaced by robots (see bar chart below for some of the other top jobs projected to disappear):

As a startup, one of the most valuable assets you have is your customer database. However, if you don't invest in cleaning and maintaining it regularly, it can quickly become a liability that hinders your growth and profitability. In this article, we'll explore what happens to a startup when they don't invest in cleaning their Hubspot marketing and Salesforce sales customer database.

No code technology refers to a type of software development platform that enables users to create applications and automate various processes without writing any code. This technology is designed for non-technical users such as business analysts, project managers, and others who want to create custom software solutions to support their needs but do not have the technical skills or resources to do so.

How AI will dramatically change the way companies Sell today

The concept of the paperless office has been around for decades.  Unfortunately, the available technology was never quite good enough or cost effective enough to give most businesses a good return on investment (ROI)... until Now!

Physical security is becoming a critical priority to businesses due to the increase is violent crime. More and more companies are adding security guards to protect their employees and residents.   Now there are affordable, cost-reducing state-of-the-art robots that can be added to your property to help increase security coverage while dramatically reducing costs.  Very often companies will add robots to their human security guard team to increase coverage while reducing costs.   

Microsoft published a Business Executives Survey in 2019 listing the results of their Digital Transformation programs.  The following are four of the top findings from their efforts:

Look around your office. If you see a lot of file cabinets, stacks of paper on desks and you spend a lot of money each month on your office printers and copiers, you need to take a hard look at digitally transforming your office.

4 reasons for replacing old inefficient technology and office processes