CRM Magazine published a list of the top CRM vendors in June 2009.  This is the 8th year of their survey. CRM magazine "honors the vendors, consultants, and end-user companies that focus on customer relationships and the customer experience through the sophisticated integration of people, processes, and technologies. In each of 10 categories, the magazine named one Market Winner, denoting the highest score compared to its peers. Each category also produced four Market Leader awards and One to Watch."

Click on the link below to find the best CRM vendors in the industry.  Keep in mind that the "best" can also be very expensive to implement and maintain.

2009 CRM Magazine Announces Winners of 2009 CRM Market Awards

2008 CRM Magazine Announces Winners of the 2008 CRM Market Awards

Note: CRM = "Customer Relationship Management"